ARRIVAL AND REGISTRATION

Our Whitstable & Herne Bay half marathon starts at 9.30am and the 5k and 10k run will all start at 10am. The Kids Run will start at 11.15am.

Registration will be open from 8am and will close at 9.50am so please arrive nice and early. For the kids entry is open until 11am. The event hub is located on the large grassed area, to the left of the children’s play area at Hampton Pier Recreation Ground.

Please note you will collect your race pack at registration on the day of the event.

Race information will be sent by email pre-event and this will tell you what your race number is so you know where to queue on the day of the event. You will be able to view all your race details and race number by logging in to your Fix Events profile.

You will be using our Chip on Bib race numbers and it is important these are displayed on your outer garment to ensure 1) We can see your race number when running and 2) To help with the timing system to read your time.

There will be marshals around the course to support and encourage you.

Water is available at the start/finish and along the run route. If you require additional fluid between these points please bring your own.

AFTER THE RUN

Results go live as the event is taking place and can be viewed at the Results Base timing tent when you cross the finish line, however these also go live to The Fix Events website.

Every runner receives a medal at the finish line and trophies are up for grabs for the overall winners of all distances.

Water is available once you cross the finish line.

Sweets will be available at the finish line along with any additional products that may be supplied by any of our event partners.

By Car

The event hub is based at Herne Bay and parking is available as below. Please note the carpark is limited in space so try and park on Hampton Pier Avenue to help avoid congestion.

Follow signs for Herne Bay and then follow directions to street address shown above. Once on Hampton Pier Avenue, you will see children’s play area and the free public car park ( spaces are limited to 200 cars ) on Swalecliffe Avenue which is directly opposite the event hub.

By Train

Herne Bay raliway station is the closest and around a 10-15 minute walk

Below are our general FAQ's. Please note these apply to most events but not all. Certain questions may only relate to either running, triathlon or cycling events.

When do I receive my race pack?

Your race number will be listed on your profile the week of the event. You will receive an email notification when your race number is live in your profile. At this point all race numbers can be found on the event page of the website (half way down the page under Race Information). You will need your race number to register with and to collect your race pack with on event day.

How do I know I am registered?

As soon as you register you will receive an email confirming your entry. You need a unique email address for everyone you register, so that each entrant receives confirmation and details on how to login to their profile. On the confirmation email there will be a link to create your online profile. Please keep an eye on your inbox and in your profile in the lead up to your event as we will send regular newsletters with race day info, race number details and everything you need to know for race day. Your race number will be listed on your profile the week of the event. If you entered via Find a Race or Lets Do This you will receive a confirmation email from them and then another one from us when your entry has been transferred over to our system.

Will I receive race information in the lead up to my event?

Yes we send out email updates prior to your event and you can view all event details, news and offers by logging in to your user profile.

Will I be chipped timed?

Yes all our events (unless otherwise stated) are chip timed!! Your race chip will be on your race number bib which you receive on race day and which must be secured to your outer garment to ensure the chip works correctly.

Can I find the race number list prior to the event?

Yes, your event race list will be online approximately a week prior to your event. Please make a note of your race number and that of friends as you will collect your race pack on the morning of the run.

What happens if I don't receive my race email?

If you don’t receive your race emails it may be because the wrong email address was inputted or the race email went in to your junk mail so please do check your junk mail carefully! All your race information is stored in your online profile and your race number will also be listed here the week of the event. Please login to check all your information. If you have forgotten your password, login with the email you used to sign up with and then request a new password. All race day information will also be on the event page of the website and a race listing with your race number will be online the week of the event.

Can I cancel/transfer/get a refund if I can't take part?

The Fix Events cancellation/refund policy is: *At least 14 days before event day you can cancel and receive a 60% refund on your entry fees. After this point ie within 14 days of your event we can not offer any refunds. *At least 7 days before event day you can (i) transfer to another event or (ii) receive the equivalent amount of voucher points onto your profile for use against a future Fix event. After this point ie within 7 days of your event we can not give voucher points nor transfer you to another event *Up to & including event day you can (i) transfer your place to someone else you may know who wishes to take part or (ii) change your distance to a shorter distance or (iii) do the event virtually at any time and receive your medal in the post. To do so you must email info@thefixevents.com ahead of event day. Unfortunately, we cannot give refunds within 14 days of the event or transfer your entry to another event within 7 days of event day as costs have been incurred for your registration and your entry fee goes towards covering these fees.

Do you have any age restrictions / can children take part?

Absolutely! We typically allow children of all ages to take part in all our events (unless specific information is given for a set event). Please note that children remain the responsibility of their parents/guardian throughout our events. If the parent/guardian is satisfied the child/children can confidently run 5k or 10k unaccompanied they may do so, with a parent/guardian remaining onsite at all times.

What do I get for taking part?

Full race chip timing with instant results at the event, a cool medal, drinks, snacks, trophies or special medal for winners and an all round highly professional and fun event to be part of.

Can I Enter a team?

Absolutely! Get as many friends, family or colleagues together and run as a team. You are not required to run together and each person will receive their own time however it's just fun to run under a team name.

Can I run with a buggy?

Yes this is typically ok for most locations however please check the run route course as some locations can be a mix of path, trail, grass so not always suitable for running with a buggy. Also please try and stay to the left as much as possible to give room for other runners. (this is allowed at running events but not triathlon, please see last faq for more info)

Can I volunteer to marshal at the event?

Absolutely! If you miss out on a place or just want to help out on the day and marshal that would be great. We need as much help as possible to ensure we can give runners the best experience possible and that includes plenty of marshals on the course, helping with registration, bag storage, water stations, handing out medals and general event support. Typical volunteer hours are from 8am until around 12pm and all volunteers will get drinks, snacks and a free entry to any Fix Event!! Please get in touch by sending an email to info@thefixevents.com. We would welcome you to join our team.

Can I walk / do you have a cut off time to complete the event in?

We typically have a cut off time of 1.5 hours to complete the 5k/10k races from when the event starts. 3 hours for half marathons. Walking part of a 5k event is typically fine but the 10k races are mostly for running (with a bit of walking/jogging if necessary!). If doing a virtual run you have the luxury of completing your event anytime, anywhere and for however long throughout the given event period!

Can I run with my dog/are you canicross friendly

Yes, we love too see dogs running with their owners! Please ensure your dog is on a short lead/harness and that you are careful on the course and respect other runners and park users.

Can I wear headphones?

Yes we do allow this but please note it is your responsibility to make sure you can hear what's going on around you when running, including marshals and general public. Please keep the volume at a level whereby you can hear any important announcements that may be made. (this is allowed at running events but not triathlon, please see last faq for more info)

Do I have to fundraise for the charity you are supporting?

You are not required to fundraise but if you choose to that would make a huge difference to the charity, whatever amount you raise. You can fundraise for any charity of your choice.

How do I view my race day photos?

A few teaser photos will be posted on our Facebook page the day or the day after the event: https://www.facebook.com/thefixevents Approx 1 or 2 days post event all photographs will be available to purchase here: www.wildman-media.com You can search by name or race number and purchase individual photos or as a photo bundle containing all of your race images. You can also save even more money by pre-ordering a bundle of all your race photographs prior to the event. For full details visit: https://www.wildman-media.com and / or contact paul@wildman-media.com.

When do online entries close/can I register on the day?

Unless the event sells out, we typically close online entries 5-7 days ahead of event day. We generally have on the day entries available but do check with us first as it can be park dependant. On the day entries are allocated on a first come, first served basis. To secure a place aim to be with us at least 45-60 minutes ahead of the first race starting. Please come to the On The Day Registration gazebo and we will get you signed up there. It is typically £30 for the 5k/10k and £35 for the half marathon cash or card on the day.

Do my results go live to the website?

Yes

Will my result be listed on Power of 10/Run Britain etc?

We are not currently UK Athletics Affiliated so results will not be listed on external sites (other than Results Base).