Frequently asked questions
Frequently asked questions, abbreviated to FAQ, are listed questions and answers
Can I register on the day of the event?
This is possible only if the event isn’t sold out. This will be stated on the website prior to the event.
When do I receive my race pack?
We email you your race number and details and this also goes on the website prior to the event so you can search if you haven’t received your email for any reason. You then collect your race packs at registration on the morning of the event.
How do I know I am registered?
You will receive an email confirming your entry. If a friend or colleague has entered as long as they have used your email address in the entry you will receive confirmation.
Will I receive race information in the lead up to my event?
Yes we send out email updates prior to your event and you can view all event details, news and offers by logging in to your user profile.
Will I be chipped timed?
Yes all our events (unless otherwise stated) are chip timed! In most cases you will use our disposable race chips. You need to ensure you put these on correctly on your shoe (race instructions will be given via email and this info is on your event information page on your event page).
Can I find the race number list prior to the event?
Yes, your event race list will be online approximately a week prior to your event. Please make a note of your race number and that of friends as you will collect your race pack on the morning of the run.
What happens if I don't receive my race email?
If you don’t receive your race email it may be because the wrong email address was inputted or the race email went in to your junk mail so please check carefully. All information will can be found by logging in to your user profile and your race number will show within this account area.
Can I Enter a team?
Absolutely! Get as many friends, family or colleagues together and run as a team. You are not required to run together and each person will receive their own time however it's just fun to run under a team name.
Can I run with a buggy?
Yes this is typically ok for most locations however please check the run route course as some locations can be a mix of path, trail, grass so not always suitable for running with a buggy. Also please try and stay to the left as much as possible to give room for other runners.
Can I volunteer to marshal at the event?
Absolutely! If you miss out on a place or just want to help out on the day and marshal that would be great. You would be there to support and encourage all entrants. Contact us by filling the form to express your interest. We would welcome you to join our team.
The Fix Events refund policy is: Up to 14 days before the event you can either (i) cancel and receive a 60% refund or (ii) transfer your registration to another Fix Event (£5 transfer fee applies). Alternatively, you can transfer your place to someone else you know who may wish to take part. To do so you must email firstname.lastname@example.org. Unfortunately, after that, we cannot give refunds or transfer your entry to another event.