Frequently asked questions
Frequently asked questions, abbreviated to FAQ, are listed questions and answers
How do I know I am registered?
As soon as you register you will receive an email confirming your entry. You need a unique email address for everyone you register, so that each entrant receives confirmation and details on how to login to their profile. On the confirmation email there will be a link to create your online profile. Please keep an eye on your inbox and in your profile in the lead up to your event as we will send regular newsletters with race day info, race number details and everything you need to know for race day. Your race number will be listed on your profile the week of the event. If you entered via Find a Race or Lets Do This you will receive a confirmation email from them and then another one from us when your entry has been transferred over to our system.
Will I receive race information in the lead up to my event?
Yes we send out email updates prior to your event and you can view all event details, news and offers by logging in to your user profile.
Will I be chipped timed?
Yes all our events (unless otherwise stated) are chip timed!! Your race chip will be on your race number bib which you receive on race day and which must be secured to your outer garment to ensure the chip works correctly.
What happens if I don't receive my race email?
If you don’t receive your race emails it may be because the wrong email address was inputted or the race email went in to your junk mail so please do check your junk mail carefully! All your race information is stored in your online profile and your race number will also be listed here the week of the event. Please login to check all your information. If you have forgotten your password, login with the email you used to sign up with and then request a new password. All race day information will also be on the event page of the website and a race listing with your race number will be online the week of the event.
Can I cancel/transfer/get a refund if I can't take part?
The Fix Events cancellation/refund policy is: Up to 14 days before the event you can cancel and receive a 60% refund on your entry fees. After this point we can not offer any refunds. Up to 7 days before the event you can (i) transfer to another event or (ii) receive the equivalent amount of voucher points onto your profile for use against a future Fix event. Up to event day you can (i) transfer your place to someone else you may know who wishes to take part or (ii) do the event virtually at any time and receive your medal in the post. To do so you must email firstname.lastname@example.org ahead of event day. Unfortunately we cannot give refunds within 14 days of the event or transfer your entry to another event within 7 days of the event as costs have been incurred for your registration and your entry fee goes towards covering these fees.
Do you have any age restrictions / can children take part?
Absolutely! We typically allow children of all ages to take part in all our events (unless specific information is given for a set event). Please note that children remain the responsibility of their parents/guardian throughout our events. If the parent/guardian is satisfied the child/children can confidently run 5k or 10k unaccompanied they may do so, with a parent/guardian remaining onsite at all times.
What do I get for taking part?
Full race chip timing with instant results at the event, a cool medal, drinks, snacks, trophies or special medal for winners and an all round highly professional and fun event to be part of.
Can I Enter a team?
Absolutely! Get as many friends, family or colleagues together and run as a team. You are not required to run together and each person will receive their own time however it's just fun to run under a team name.
Can I run with a buggy?
Yes this is typically ok for most locations however please check the run route course as some locations can be a mix of path, trail, grass so not always suitable for running with a buggy. Also please try and stay to the left as much as possible to give room for other runners. (this is allowed at running events but not triathlon, please see last faq for more info)
Can I volunteer to marshal at the event?
Absolutely! If you miss out on a place or just want to help out on the day and marshal that would be great. We need as much help as possible to ensure we can give runners the best experience possible and that includes plenty of marshals on the course, helping with registration, bag storage, water stations, handing out medals and general event support. Typical volunteer hours are from 8am until around 12pm and all volunteers will get drinks, snacks and a free entry to any Fix Event!! Please get in touch by sending an email to email@example.com. We would welcome you to join our team.
Can I walk / do you have a cut off time to complete the event in?
We typically have a cut off time of 1.5 hours to complete the 5k/10k races from when the event starts. 3 hours for half marathons. Walking part of a 5k event is typically fine but the 10k races are mostly for running (with a bit of walking/jogging if necessary!). If doing a virtual run you have the luxury of completing your event anytime, anywhere and for however long throughout the given event period!
Can I run with my dog/are you canicross friendly
Yes, we love too see dogs running with their owners! Please ensure your dog is on a short lead/harness and that you are careful on the course and respect other runners and park users.
Can I wear headphones?
Yes we do allow this but please note it is your responsibility to make sure you can hear what's going on around you when running, including marshals and general public. Please keep the volume at a level whereby you can hear any important announcements that may be made. (this is allowed at running events but not triathlon, please see last faq for more info)
Do I have to fundraise for the charity you are supporting?
You are not required to fundraise but if you choose to that would make a huge difference to the charity, whatever amount you raise. You can fundraise for any charity of your choice.
How do I view my race day photos?
A few teaser photos will be posted on our Facebook page the day or the day after the event: https://www.facebook.com/thefixevents Approx 1 or 2 days post event all photographs will be available to purchase here: www.wildman-media.com You can search by name or race number and purchase individual photos or as a photo bundle containing all of your race images. You can also save even more money by pre-ordering a bundle of all your race photographs prior to the event. For full details visit: https://www.wildman-media.com and / or contact firstname.lastname@example.org.
When do online entries close/can I register on the day?
Unless the event sells out, we typically close online entries 5 days ahead of event day. We generally have on the day entries available. These are allocated on a first come, first served basis. To secure a place aim to be with us at least 45-60 minutes ahead of the first race starting. Please come to the On The Day Registration gazebo and we will get you signed up there. It is typically £20 for the 5k and £25 for the 10k in cash on the day.